FDTTM-Foundation Diploma In Travel & Tourism Management
About the course:
Foundation Diploma In Travel & Tourism Management course is designed by I.T.T.I professionals to meet the current demand of Travel Industry. The syllabus has been formulated with state of art to cover the entire Travel & Tourism domain. The course is highly job oriented according to Airline and Travel-Tourism requirements. The course has the syllabus covering the core area of Travel & Tourism information along with the current industry standards.
Course Format:
The Foundation Diploma in Travel & Tourism Management course is available in classroom Lecture & Practical Based training.
What you will learn
- Understanding Aviation, Travel & Tourism
- Provide, promote and facilitate travelers with available services both from airline and travel agency perspective
- Industry rules & regulations
- Plan travel itineraries
- Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
- Provide good customer service and retain customer loyalty
- Well versed in Global Distribution System
Key Topics – Travel, Tourism & Holiday Package
- Understand the world & travel geography
- Making and planning of itinerary through worldwide
- Travel terminologies
- Airport handling
- Travel documents
- International rules and regulation
- Fare – understand the type of fare
- Fare- rules and applicability
- How to find the best fare
- Understand the different RBDs (Reservation Booking Designator)
- Global indicators
- IATA areas
- Air transport essentials
Global Distribution System (GDS)
- Agent assembly areas
- Sign-in/off
- How to encode and decode airlines, airport and cities codes.
- Checking of availability
- Making of a PNR- Adult, Child & Infant
- PNR components- SSR,OSI, MEDA, MAAS, WCHR & more
- Fare finding-Lowest fare, Multiple airline fares, fare for a specific date & more
- Creating of TST- Adult, Child & Infant
- Manual TST Creation
- Issuance of E-ticket
- Reissue/Revalidation
- Refund-full and partial
- MPD-Standalone and Auxiliary
- Managing airline queues
- Holiday package management-domestic & international
- Designing, costing & budgeting of fit package
- Understand the package components.
- How to manage the vendor for car and hotel
- Under the queries
Key Topics – Skills Training
- English Communication & Writing Skills
- Improve Your Listening Skills.
- Presentation Skills to build confidence
- Public Speaking With Meeting Etiquette.
- Etiquette’s of customer sales and service
- Sales technique – Cross & Up sell
- Business communication
- Professional E-mail Management
- Basic computer & Typing Skills
- Advanced Microsoft Word, Power Point & Excel For The Future Growth
- Personality Development & Motivational Skills
Who should attend:
- 10+2
- Under Graduates/Graduates
- Travel agents
- Airline reservation agents
- Tour operators
- Call center agents
Certificate Awarded
By successfully completing the final examination you will receive Diploma In World Travel & Tourism Management
Additional information
The training will be top notch for travel & tourism skill seekers. This module will be of both Lecture Based Training (LBT) & Computer Based Training (CBT) where practical knowledge plays a pivotal roles. Students are provided with the practical examples to resolve the queries and ability to cope up with the real time needs of the passenger.
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