Advance Air Ticketing with VISA Management

Module 1: Aviation & Airline Industry Fundamentals

• Aviation industry overview
• Types of airlines and airline business models
• IATA, ICAO, DGCA and other aviation organizations
• Airport structure and functions
• Airline departments and job roles
• Airport, airline codes and aircraft types
• Global distribution systems (GDS) overview

Module 2: IATA International Travel Geography

• Importance of geography in air ticketing
• Continents and major world regions
• Countries, capitals and major cities
• Geographic terminology used in airline reservations
• IATA geographic areas and sub-areas
• Area 1 – Americas
• Area 2 – Europe, Middle East and Africa
• Area 3 – Asia and Southwest Pacific
• Sub-areas and important countries
• Understanding TC1, TC2 and TC3
• Practical ticketing examples
• GMT/UTC concept
• Time-zone differences
• Local time vs. departure/arrival time
• Date changes during international travel
• International Date Line
• Calculating arrival dates
• Practical ticketing examples

Module 3:Airport Management

• Airport organization and departments
• Terminal operations
• Check-in procedures
• Baggage handling
• Boarding and gate management
• Arrival and departure procedures
• Ground handling
• Ramp operations
• Passenger service
• Airport security
• Immigration and customs coordination
• Lost & found/baggage irregularities
• Airport emergency procedures
• Customer service at airports

Module 4: Advance International Air Ticketing

• Domestic and International air ticketing
• Types of Journeys
• One-way, round-trip, open-jaw and multi-city itineraries
• Fare types 
• Fare basis and booking classes
• International rules and regulation
• Fare – understand the type of fare
• Fare- rules and applicability
• How to find the best fare
• Baggage allowance and ancillary services
• Taxes, surcharges and service fees
• Currency conversion and fare calculation
• Group booking fundamentals
• Learn How to navigate the OTA website and B2B website
• How to make the International Flight Connection
• Making and planning of International itinerary through GDS software
• Travel terminologies
• Airport handling & Baggage management 
• Understand the different Reservation Booking Designator(RBDs)
• Global indicators

Module 5: Amadeus/Galileo GDS Software 

• GDS concept and role in travel industry
• Amadeus system and travel agency workflow
• Amadeus login and system environment
• Understanding Amadeus cryptic commands
• Basic command structure
• Sign-in, sign-out and work areas
• Understanding system responses
• Air availability display
• Availability by date/Time/Airline
• Direct and connecting flights
• Understanding booking classes
• Understanding availability status
• Schedule display
• Flight information
• Airline and airport information
• Introduction to PNR
• Creating a PNR
• Passenger name entry
• Contact information
• Ticketing time limit
• Received-from element
• End Transaction
• Retrieve an existing PNR
• Modify a PNR
• Cancel/delete PNR elements
• PNR retrieval and display commands
• SSR – Special Service Requests
• OSI – Other Service Information
• Seat requests
• Meal requests
• Wheelchair assistance
• Frequent flyer information
• Special passenger requirements
• Advance passenger information
• Seat Map Display & Booking
• Fare display by Date/Airline
• Fare search by airline
• Fare conditions by fare Notes in GDS
• Cancellation and refund conditions
• Pricing a PNR & Best available fare
• Taxes and surcharges
• Introduction to electronic ticketing
• Ticket issuance workflow
• E-ticket display
• Ticket status
• Ticket changes
• Revalidation/Reissue concept
• Voluntary & Involuntary changes
• Queue processing

Module 6: Practical & Live VISA Management 

• Introduction to Visit Visas – Purpose, types, eligibility and basic visa terminology.
• Visa Requirements by Country – Passport, validity, photographs, application forms and supporting documents.
• Visa Application Process – Online/offline applications, appointment booking and submission procedures.
• Major Tourist Visa Destinations – UK, Schengen, Australia, Germany, France, Spain.
• Documentation & Financial Requirements – Bank statements, employment/business proof, invitation letters and travel history.
• Travel Insurance & Accommodation – Insurance requirements, hotel bookings and proof of stay.
• Invitation & Sponsorship – Sponsor documents, invitation letters and relationship/supporting evidence.
• Visa Fees, Biometrics & Interviews – Fees, biometric enrollment, interview preparation and common questions.
• Visa Approval, Rejection & Refusal – Understanding visa decisions, common refusal reasons and reapplication procedures.
• Practical Visa Case Studies – Complete application workflow, document checklist, mock application and client counselling.

Module 7: Skill Development

• Customer Handling Skills – Greeting customers, understanding requirements, providing solutions and handling difficult customers. Opening, Placing on hold and further assistance process.
• Active Listening Skills – Listening carefully, asking relevant questions, understanding customer needs and avoiding misunderstandings.
• Telephone Etiquette – Professional phone conversations, email writing, tone, response structure and follow-up.
• Professional Grooming & Workplace Etiquette – Personal presentation, body language, punctuality and professional behaviour.
• CV/Resume Writing Assistance – Creating an effective CV, highlighting skills and experience, formatting and common CV mistakes.
• Interview Preparation – Understanding interview formats, frequently asked questions and techniques for confident answers.
• Interview Practice & Mock Interviews – Individual mock interviews, role-play, feedback and improvement of communication and presentation.
• Problem-Solving & Teamwork Skills – Handling workplace situations, decision-making, collaboration and conflict management.
• Career Readiness & Job Placement Skills – application process, workplace confidence, career planning and professional follow-up.

Call us today to get the full course syllabus on WhatsApp and explore how this Advance Air ticketing course can advance your career.